The hidden tax of complexity and speed

New processes and tools carry admin and mental costs - gains require reevaluating processes and training.

Every new process, tool and approval layer carries a cost that rarely appears on a balance sheet. Nearly 58% of professionals spend at least three hours weekly on admin, while over half find this side of work frustrating. Teams are busy and too much effort is being absorbed by the machinery around the work. Complexity can slow decision-making and make it more fragile. Speed switches off our quality critical thinking and pushes us to simply make a decision to stop the stress. Chief Operating Officer at Pipedrive.

AI has made execution faster but has not necessarily meaningfully improved decision quality across the board, let alone consistently. If businesses are to make the most gains from their tech choices then they need to